<img alt="" src="https://secure.smart-company-365.com/266006.png" style="display:none;">
IQGeo_Logo_w_tag_2024_on_white

Pilot Fiber

Decreasing emergency response time

Paul Custodio, Building Technology Engineer, Pilot Fiber 

 

IQGeo and Pilot Fiber customer case study

Key statistics

700+

buildings Pilot services

2,500+

businesses using

200,000+

end users

Icon material-format-quote

I can’t even imagine how much more complicated the engineering would have been. IQGeo made it really easy to not have to worry about the tool you’re using was a real relief in this emergency situation.

Paul Custodio, Building Technology Engineer, Pilot Fiber

Requirements

Pilot Fiber believes strongly in maintaining high network uptime and fast resolution of faults. They wanted a tool that could quickly diagnose any damage to assets and translate these into resolution work orders. 

 

Results

When Pilot Fiber learned that 11 business customers had lost service, they used IQGeo to plug ODTR traces in to find faults, gain comprehensive network visibility to determine the best path for rerouting, and then generate work orders for field techs. Despite substantial damage from a fire, they restored service to everyone affected in less than 72 hours. 

Event

IQGeo EMEA Meetup

June 3-4, 2024 | Cambridge, UK

Returning for its third year, the Meetup offers a valuable platform for industry professionals to participate in discussions on current trends, challenges and share best practices. 

 

The two-day program is specifically designed to equip fiber, telecom, and utility network operators with the essential tools and strategies needed to plan, build and maintain the networks of tomorrow.

Find out more